Customer Questions & Answers

The services are far from the level one can expect for the price paid. With their outrageous cost, you'd expect a high level of service. But in my opinion, they failed miserably. The following are details of their lack of service:. I signed up with LifeMates at the Calgary location back in Since then I wished I never contacted this company. I regretted signing their contract and paying all that money for a service that was so POOR. She gave me this song and dance, and I believed her. After I signed up, it took a while for them to call me with my first referral so I had to chase them down.

After a period of time, they called me with my first referral, and when I met him, he was not what I expected. That was the beginning of a BIG mistake. I've brought this issue up many times, but nothing was resolved. It became a big runaround. I had to chase them down constantly.

I was wondering if they actually have members to match me up with. And if they did, are they really doing their job because the referrals they matched me with were totally incompatible.


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They made false promises. Then I moved to Edmonton in , hoping they can match me with a proper candidate. I gave them many opportunities to prove me wrong. No such luck, it was the same issue over and over again. Please do your research, understand the fine print and give yourself time to think BEFORE signing a contract and paying all that money. Reviews from other websites when Google-searched as "Lifemates reviews" are somewhat biased, outdated or not dated at all. They failed to provide any of these services.

They have not returned any phone calls or emails. Nor have they provided any contacts for dates.

When this number is called all we get automated message that the mailbox is full call back later. These people are masters of putting off complaints and yet failing to provide services. When I demand back monies render, they tell me that I would only entitled to half, then be wait listed for a decision to see if they willing to grant that. On January 8th, I returned to the office to follow up on my complaint. Immediately I was greeted with a big thug demanding I leave. I felt very much threatened, fearing bodily harm and staining the carpet with my blood. I stood my ground, refusing to leave until I spoke to someone.

The next fellow, a Mr. He agreed that something should be done.

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I just demanded my monies back. Feel that I have been scammed. And I received so action for them to right this. I received a flier in the mail, and decided I would give them a try as I was a too busy professional to want to go through one of the internet dating sites. Went for an interview, and did not buy into it right away. Needless to say months later, I had no calls from them. And so I kept calling to find out status, and they kept baiting me with yes, they were just finalizing things or some other excuse.

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Really noticed the customer service was very unprofessional as one girl actually giggled when she was talking to me explaining things. In any case, after 6 months later, I asked for a refund as they had done absolutely nothing. At this point, they were anxious to set me up with someone. It turns out, they were trying to do this to avoid giving any refund back.

This was obvious as the unsuspecting match turned out to be so far from what my profile had asked for, and the company did not keep to their protocol where they should have asked for my permission prior to divulging my personal contact info to a possible match. I did not accept a date with that match and requested a refund. The company sent me a letter asking me to sign that I would not tell anyone of that letter or sue any of the directors, or officers of the company.

I just wonder how many people have gotten taken by them? There is a good article from the CBC about them on the internet. It is a few years old, but every comment is definitely true today. These guys are a scam. They make quite a bit of money, just by having people cancel because they do not provide a service. I have tried many times to contact them, and they have never returned my phone calls.

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I plan on suing them anyway. Please let me know if you have been a victim also. My advice is to be careful, even using internet dating sites. Apparently such practices may be common - look at complaints for eHarmony, etc. I wouldn't be surprised if they are connected. They have a similar profiling system. For those already in the mess of trying to get a refund from Lifemates - request a credit chargeback from your credit card company right away for the full refund, and don't sign the Lifemates release contract I mentioned above.

Do not wait, they will not honor their refund deadline, and for good reason, they do not want to give your money back. Apparently, there are a few dating services that are using these deceptive tactics. You're simply given a vague description of your date by phone. This is the crux of their business model. No reputable business operates in such a manner.

So, be smart, have a lawyer review the contract and most importantly, ask to see faces. If the answer is no, don't sign. You stand to lose thousands if you so much as accept one referral sight unseen. Tried canceling my membership within 16 hours and was lied to. No one calls me back. Giving me the run around. Sjes legal and mar 8, - hot singles searching romance. Trying again- page and save your city: Vegetarian dating is one referral told me despite. Cbs news cc media network, and capacity are you, thai mail order address now!

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